Testimonials

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“Couldn't rate 1let any higher!! The relatively strict application process assured us this company's number one concern was good tenants, unlike others who work on a first come first serve basis. They have always responded to us promptly and efficiently. Move in process was seamless, we had very little to do ourselves. We have been so impressed, we will be using 1let to manage our own rental properties. All round friendly, well managed and excellent company.”

Laura - Tenant (04/11/2015), source: allAgents

“Overall 1Let is top level and makes things easy for the tenants. I understood from the very first that they care for their properties and do anything possible to provide excellent services. They are approachable and answer any requests quite fast without numerous back and forth phone calls or emails. Honest, straightforward, clean, clear and professional I would say for 1let.”

George - Tenant (27/10/2015), source: allAgents

“I am really pleased I chose 1Let to advise me and find tenants for my property. This was my first time to let a property and 1Let really helped to make it a stress free experience. The service was very smooth, staff always helpful, and I would certainly recommend using their service.”

Cecile - Landlord (19/10/2015), source: Email

“1Let have been brilliant to deal with. The staff are friendly and efficient. The odd occasion we have had something go wrong, they have been quick to get it sorted, and have been great when it comes to general maintenance or replacement of aging flat contents.”

Nic - Tenant (14/10/2015), source: allAgents

“1Let have been excellent to deal with they made moving in very stress free any small problems or queries were dealt with quickly and efficiently without us feeling as if were a nuisance. Small repair was carried out quickly and they are always easy to contact and communicate with. We feel very safe with them and wouldn't hesitate to use them in the future and to recommend them to anyone thinking of renting in Edinburgh. Overall they provided a friendly hassle free experience for us especially as this was our first experience of renting. Thank you 1Let.”

Adam & Lewis Mack - Tenant (09/10/2015), source: allAgents

“I have been with 1LET for over a year now and i've received nothing but exceptional service the entire time I have been with them. They have always resolved queries and issues quickly and efficiently and I never feel like I am hassling them when I have a query. Aga has been great and responds to queries in an exceptional timely manner. Prospective tenants should feel comfortable knowing they are with a safe, secure and at home agent when deciding what property to rent which is provided by 1LET.”

Greig Scott - Tenant (01/09/2015), source: allAgents

“We have been renting a property with 1LET for over 2 and a half years, and in that time the experience has been brilliant. The staff are all friendly, professional but informal and very quick to respond to any query that we send to them.

They have a great range of properties, and the maintenance staff who they have sent to deal with any issues have also been very helpful and friendly too.

We love our flat and renting with 1LET has made the experience all the sweeter, to be honest. This is my second letting agent in Edinburgh and my fifth overall - without a doubt 1LET have proven to be the best.”

E Walker - Tenant (18/08/2015), source: Google

“I would highly recommend 1Let! I have been with another agent before and 1Let is far far far better. All of their staff are very polite and helpful especially Aga and Ken. They answer to my emails promptly. They do repairs as quickly as possible. They are so speedy that even the refund of my deposit was so quick. It took only a few days after I moved out for me to refund it (unlike my previous agent who did everything to hinder my refund eventhough the flat was left in very good, in fact better, condition and I did not have any outstanding bills). Their finance department is so great and helpful as well. All in all, I will rate 1Let with 10 out of 10 because they are so easy and smooth to transact with.”

Miss J - Tenant (04/08/2015), source: allAgents

“I was recommended 1Let by a friend who spoke highly of dealing with the company himself. I have not been disappointed. Both Ken Bell and Aga Kuehn have been extremely helpful and diligent in their management of my property, finding quality tenants and ensuring the property is well maintained. Communications are responded to quickly and efficiently. I would highly recommend them and remain extremely impressed with their high quality service.”

TG - Landlord (08/07/2015), source: allAgents

“1let were recommended to us by friends who were themselves landlords last summer when we were looking into buying a flat. We ended up making the purchase (and Ewan was even helpful in helping us sort out our offer strategy), and we then turned to 1let to help us manage the property. They did an excellent job with coordinating repairs and maintenance, advertising, and finding a good tenant, and keeping up with things once the tenant was in place. Since we live very far away, this gave us great peace of mind. We have been very pleased with 1let's services, and plan to continue to use them.”

Michael - Landlord (01/07/2015), source: allAgents

“We initially viewed the property, and were shown around by Aga. From the outset, Aga was very helpful and answered any questions that we had while viewing the property. After submitting our application, e-mails were always replied to very quickly - normally within the day, and again any questions were answered.

On the day we moved, we got the keys from the inventory company that they use exactly on time. The inventory was also really thorough - noticing things that we probably would never have seen ourselves. There were a few minor cleanliness issues that were picked up on (inside of oven door and underneath the toilet bowl) which were barely even noticeable, but because they were picked up in the inventory, 1Let sent a cleaner out within 2 days to rectify them.

There were one or two maintenance issues which the previous tenants had obviously not reported, but we submitted a request online to get these things fixed. Within a day or two, the handyman was in touch to organise a convenient time for him to come and fix them. Ewan, then handyman, was absolutely excellent and very knowledgable (really nice guy too).

All in all, everything has been fantastic and we can't really fault 1Let at all! Hopefully everything will be just as smooth with it comes to the end of the tenancy. Would highly recommend!”

'A Happy Tenant' - Tenant (26/06/2015), source: allAgents

“"Relocating to Edinburgh from Aberdeen wasn't easy - but 1Let made moving flat straightforward, quick and hassle-free - from viewing to signing in under a week. Compared to my previous letting agency, 1Let treat you like a person, not just another tenant and it's these personal touches that make a difference. I've been delighted with the service so far. I am confident that they will continue to exceed my expectations."”

Michael S - Tenant (26/06/2015), source: raterAgent

“I moved to Edinburgh recently and 1Let have been very helpful with the process of renting my current property. Both Aga and Ken are a pleasure to deal with and I wouldn't hesitate in recommending them.”

Mirsad - Tenant (24/06/2015), source: allAgents

“Excellent from start to finish. A very professional service from the agency and easily approachable. The staff were very helpful from the initial application to returning the keys. Highly recommended!”

Marc - Tenant (22/06/2015), source: allAgents

“Moved to 1Let after a disappointing experience with another agent.. Did a fair amount of research before selecting them and made the decision based on the feedback I found. As it turned out, that feedback was accurate and was borne out by experiences with a new tenant, which were very efficiently and promptly handled by 1Let with the minimum of fuss - a godsend for me as I simply didn't have the time needed.to deal with it. Yes, an agent is an added expense. But it's the cost of doing business and, if your agent is 1Let, it's worth every penny.”

Jamie M - Landlord (05/06/2015), source: raterAgent