Testimonials

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“I rent a beautiful older property in Dunfermline, it is perfect for me and my two children, and we couldn't be happier where we are. I am always relaxed in the knowledge that it is rented through 1Let due to the friendly, relaxed but professional nature of Ken and the team at 1Let. Any inspections and safety checks are always carried out at mutually convenient times, and any issues/repairs identified are dealt with promptly and efficiently by competent professionals, with minimal disruption to us. Ken always keeps me fully updated and nothing ever seems too much trouble. Thank you 1Let.”

Delanie Murphy - Tenant (15/01/2014), source: allAgents

“From the beginning we found 1Let to be really supportive and helpful as we were having issues confirming the let due to an awkward house sale.
Once we moved in we had problems with both bathrooms and once notified Ken at 1let very quickly arranged tradesman to come around and take a look. He then responded very quickly to their comments and liaised with both us and the landlord leading to quick and easy resolution of issues.
Whenever I contacted the office I found everyone I spoke to really friendly and eager to help.

I wouldn't hesitate to recommending 1let they have been the best letting agency that my husband and I have ever dealt with!”

Gillian Hill - Tenant (14/01/2014), source: allAgents

“This agency was recommended to me by friends who had used them and I in turn would recommend them. They were very clear on charges, on my legal obligations as a landlord and very prompt, within an hour or so, in answering initial or subsequent questions.
It was clear that I was expected to behave fairly towards my tenant and I liked the business ethics.
I had one query over a bill for work done in the property and that was explained at once. The firm pro-actively carried out an inspection of the property recently giving me a breakdown of how the property was in terms of condition etc and this kind of reporting was reassuring. The monthly account is both clear and prompt.
The firm is representing me locally as landlord: as I live 500 miles away and I am happy to be guided by them and feel I can trust them to look after my interests in an appropriate way.”

Mike Brook - Landlord (13/01/2014), source: allAgents

“I've always found the service from Ken from 1Let to be so dependable. He's always chasing things up for us and making helpful suggestions. I have come to totally trust his judgement and readily take his advice. I would wholeheartedly recommend 1Let to any prospective landlord.”

Julie - Landlord (13/01/2014), source: allAgents

“Excellent letting agency to deal with. Approachable, easily contacted and honest. Any issues were dealt with quickly and without hassle. Would strongly recommend.”

Anon - Tenant (08/01/2014), source: allAgents

“My experience with 1Let thus far has been entirely positive. The application process was a little stressful for me owing to me being under significant time constraints. Ken was extremely helpful and supportive throughout in terms of progressing my application quickly, and negotiating property improvements with the landlord. After my family and I moved in there were one or two urgent repairs needed and Ken resolved these for us very quickly. When there was a problem with my bank not processing the first standing order rent payment, Ken and Jane were patient while I resolved it with the bank.

I've dealt with quite a few letting agents now and 1Let are one of the few agents who are clearly as concerned with the welfare of the tenant as they are with the welfare of the landlord.”

Peter Ward - Tenant (08/01/2014), source: allAgents

“Unlike most of the other Edinburgh-based letting agencies, 1Let is a small setup with a handful of professional, attentive staff.

My last landlord charged an illegal sign-on fee but there was no such issue with 1Let. The process of securing the tenancy was slick and professional. In our first week in the property we discovered that the radiators needed to be professionally bled. I called 1Let late in the afternoon and three plumbers arrived before 9am the next morning. My previous landlord took several months to respond to a similar issue in my last flat.

1Let is by far the most efficient and professional outfit I have dealt with and I would not hesitate to recommend them as a potential landlord.”

Ross - Tenant (08/01/2014), source: allAgents

“One of the best Letting agents in Edinburgh. I have been renting in Edinburgh for the last 5 years and have dealt with different agencies in that time. 1Let have been by far the easiest to deal with.

They are very quick to resolve issues when they arise and do not argue over whether or not repairs have to take place. Broken appliances have been promptly replaced and when I contact them they always reply within a day. Moving in was easy with one of their agents meeting me at the property to show me around and go through the inventory. I can't comment on moving out yet as I'm still with them, but do not expect any problems there either.”

Yolande - Tenant (05/01/2014), source: allAgents

“Switching to the team at 1Let was one of the best decisions I have made. 1Let have managed my property for over 2.5 years. Being an overseas landlord I have complete peace of mind now that my property is managed by 1Let. They are professional, give me fair and honest opinions, and keep me up to date with anything relating to my property. I would have no hesitation in recommending that other landlords use them to manage their property. If anyone was looking to rent a property 1Let would be the first company I would recommend.”

Donald Terris - Landlord (26/12/2013), source: allAgents

“My experience from 1let has been really positive and that is right down to the individuals who have managed my property and usually gone beyond my expectations (based on previous experience of letting agencies).
The staff understand the needs of landlords and provide exceptional support from advise and managing affairs which would otherwise be time-consuming and complex to resolve. Their professional approach and approach in managing the commercial aspects is second to none.
Overall I have had a fantastic service provided by 1Let and would not hesitate to recommend them.”

Heena Ratnani - Landlord (02/12/2013), source: allAgents

“1Let have been extremely professional in managing our property. I would highly recommend them to any prospective landlords. We have used 1Let for over 3 years and have never had any issues. If we ever expand our property portfolio, I won't look any further than them.”

Graeme S - Landlord (30/11/2013), source: allAgents

“1let really took the stress out of renting out my flat! My tenants have been excellent and it has always been rented quickly with minimal gaps. I would highly recommend them as a professional, friendly and reliable agency.”

Emma - Landlord (28/11/2013), source: allAgents

“My experience with 1Let has been extremely good. They have been managing our property for over 3 years. During that time it has only been vacant for a few weeks. The rent they are getting is much higher than we were quoted from other agents and they take a lot of care to vet prospective tenants and look after the property.

I can highly recommend 1Let to other landlords.”

Corina - Landlord (28/11/2013), source: allAgents

“My experience with 1Let has been excellent. From first off they found the appropriate tenants quickly. They carry out regular visits, report clearly on all matters relating to the property and ensure that the property is well maintained and cared for. I would have no hesitation in recommending their services to other Landlords.”

Elizabeth Arbuthnott - Landlord (27/11/2013), source: allAgents

“Principally, Ken seemed to get the right tenants for our property. In the time Ken has been in charge of the flat I don't think it has ever been empty. Secondly, the flat received a lot of work from me some years ago, since I realised it would be part of my pension. Ken has always respected this and does his best to maintain standards in the flat....particularly since the Local Authority became involved.”

Graeme Borthwick - Landlord (27/11/2013), source: allAgents