1LET win bronze for best property management (0-200) 2015
Having won gold for best lettings agency in Scotland 2015, the team also came away with a bronze national award covering the whole of the UK for Best Property Management (0-200 properties).
1LET were the only Scottish agency to win in the category and were both surprised and delighted to have been shortlisted for the award.
The judges said: “The core belief at 1Let is one of candidness and precision. The team works together to deliver exceptional customer service to its own high standards, and there is a strategic two-pronged approach to communication across internal and external channels. The directors have spent a considerable amount of time honing and finessing the back office systems, including mapping out every process through the property management journey. This information is recorded in the 1Let Property Management Manual which is available to everyone, and the team is trained so all clients receive the same service for every transaction. A dedicated Compliance Manager monitors compliance requirements and safety checks and liaises with contractors to ensure essential surveys are carried out and documented. 1Let offers a strong proposition in a competitive market and more than punches above its weight.”
The awards are promoted by the Property Academy and are the most recognised for the UK lettings industry. The winners are decided upon by a panel of judges chaired by The Property Ombudsman with backing from ARLA and NFOPP. The panel comprises of experienced property professionals including leading agents together with other industry experts and specialists.