The words on the homepage of our website define who and what we are, but how does "meaningfully different" actually impact our landlord and tenant customers, and what is it that makes us genuinely different?
It's about staying true to how 1Let was built:
In the early days of 1Let methods of advertising were very different to what they are today, however one thing was exactly the same - word of mouth advertising. Right from the outset we decided to do everything that we possibly could to build levels of service and support that give people so much confidence they want to tell other people about their positive experience - completely naturally.
Twenty years on this remains as true today as it did then. Delivering exceptional customer service remains fundamental to who and what we are and new business via personal referral has never been higher.
Its about our collective knowledge, skills and experience:
Highly trained and talented people are really important in any business, and we have that, but long service is also incredibly important. Customers get to know staff personally and can contact them easily. Individual staff members build up exceptionally high levels of experience which has significant benefits both internally and externally. Experience and length of service within 1Let is among the highest in the industry.
Its about delivering results for our customers:
Nothing encourages us more than when we hear customers describe us as "a breath of fresh air", and we hear it regularly from landlords who got fed up trying to get information and from tenants who got fed up chasing repairs. At 1Let we want our landlord and tenant customers to access solutions quickly, efficiently and easily at every stage of their journey. We are constantly discussing, refining and investing in new and improved processes that make this possible. Information is key and our tenant application process and landlord login system are just two examples that set us apart - significantly.
Its about clear goals:
Our goal as a business is remarkably simple. We want to help landlords be better landlords and tenants be better tenants. We want to achieve a win-win for both parties. We make this happen by:
- staying true to our exceptional customer service
- continually building our collective, knowledge, skills and experience
- constant investment in our business systems, and development of our working procedures
- delivering meaningful results for our customers
- knowing exactly where we are going
Does this all add up to being meaningfully different? Yes, we absolutely believe that it does!
"Meaningfully different"
