"I have rented my flat out for over 10 years with a couple of agents but recently moved to 1Let. I realised immediately that I was going to receive a higher level of service than ever before from a team that were truly interested in their client's interests. I have been dealing with Ken Bell who has been great in giving advice on how to optimise the flat for the market but it is clear he is part of a team with like-minded dedication. Ken advised I undertake some remedial work to the flat and arranged great tradesmen to do the work. The result is a near doubling of the rent. Remarkable but true! And even though didn't Ken earn any fees during the refurbishment phase he and his team remained responsive and no problem was too small. This was important to me as I live overseas and need boots on the ground to sort out some issues. Their umbrella landlord insurance policy was also good value compared to my current insurer and I have made the switch. To top it off, Ken found new tenants within days of the property hitting the market. Ken and 1Let have helped me immensely and I wouldn't hesitate to recommend them over any other agent I have used previously."
Guy Dillon
landlord (18/08/2016)
"My experience with 1Let was definitely great! When we moved in Edinburgh, my partner and me were a little bit worried about all the process of finding a flat, from the research and the application for the property to the paperwork for renting it. However, 1Let staff made it very simple, explaining the whole procedure step by step in a very accurate way: they have been at the same time friendly but very professional. They helped us with the council tax and the electricity supplier and provided us with many useful advice on internet providers and other stuff. The staff also answer to any question/mail within a day, and they are prompt in solving any problem may occur in the rented property. I would absolutely recommend 1Let!"
Francesco G
tenant (10/05/2016)
"When I first considered using an agency to let our flat I was a bit aprehensive and unsure. After my first meeting with Ken Bell I knew it was the right choice. He is really friendly and personable and instills complete confidence in you that 1let do a superb job. I have to say I agree 100%. We got in touch with 1let in December and our flat was rented in less than a month -fantastic! Beata is also fantastic to liase with about our flat. She deals with any email correspondance required on the running of our flat and always replies really quickly and deals promptly and effectively with anything needing dealt with. She liases with both the tenants and myself and seems to do a fabulous job making everyone happy. Thank you! Best decision we could have made and worth every penny of the 12% commission. If you are considering using an agency I have no hesitation reccomending this one."
Diana
landlord (20/04/2016)
"Very friendly and fast service, he looks passionate about his work. Replies to e-mails ASAP, which is a big plus, considering I've had problems with the communication with other agents/agencies in the past. Also if we have any problems or enquiries he makes sure that everything is dealt with in a fast and efficient way."
Mihaela
tenant (01/02/2016)
"I have been impressed with the standard of service which I have received from 1Let. From the very first conversation, I found them to personable and easy to get along with. As a first time landlord, I was explained all the next steps in great detail. I also liked their approach to find tenants, with the emphasis on people who were likely to rent for a long period of time. They took care of eveything from advertising to vetting potential tenants while keeping me in the loop at every stage. Although I have dealt with 1let for a relatively short period of time, I would have no hesitation in recommending them to other landlords. Indeed, I plan to retain their services for my future properties."
RG
landlord (25/11/2015)
"From the property viewing to handing in my notice and the end of my tenancy 1Let were efficient, friendly and always on call. At the viewing there was no hard sell and the signing process was quick and easy. I have rented from several other agencies in Edinburgh and I must say that, in terms of property maintenance and return of deposit, 1Let's service was the most hassle-free I've experienced and all of my queries were dealt with within 24hours. I could not fault them and felt that they had my interests in mind, as well as those of the landlord,. I would highly recommend them to anyone looking to rent a property in Edinburgh."
Catherine G
tenant (20/11/2015)
"Couldn't rate 1let any higher!! The relatively strict application process assured us this company's number one concern was good tenants, unlike others who work on a first come first serve basis. They have always responded to us promptly and efficiently. Move in process was seamless, we had very little to do ourselves. We have been so impressed, we will be using 1let to manage our own rental properties. All round friendly, well managed and excellent company."
Laura
tenant (04/11/2015)
"Overall 1Let is top level and makes things easy for the tenants. I understood from the very first that they care for their properties and do anything possible to provide excellent services. They are approachable and answer any requests quite fast without numerous back and forth phone calls or emails. Honest, straightforward, clean, clear and professional I would say for 1let."
George
tenant (27/10/2015)
"I am really pleased I chose 1Let to advise me and find tenants for my property. This was my first time to let a property and 1Let really helped to make it a stress free experience. The service was very smooth, staff always helpful, and I would certainly recommend using their service."
Cecile
landlord (19/10/2015)
"1Let have been brilliant to deal with. The staff are friendly and efficient. The odd occasion we have had something go wrong, they have been quick to get it sorted, and have been great when it comes to general maintenance or replacement of aging flat contents."
Nic
tenant (14/10/2015)