"This agent took over when our house became empty and the agent who was handling it did not let us know until six days before the tenants moved out. Ken Bell of 1LET was excellent. He met us at the property the next day, organized for having it cleared, cleaned and the garden tidied very quickly and had it advertised as soon as possible. He also dealt with the other letting agents for us. \r\n\r\nThe property took a few weeks to let, but Ken asked if we would be willing to wait until what he judged to be the right tenant appeared. We agreed and now have good tenants in the property. Once there was work to be done, and 1LET informed us before having it carried out efficiently and quickly.\r\n\r\nI would recommend this firm without hesitation. They communicate when necessary and have an eye on legislation and trends in the market. We have complete confidence in them."
Arabella
landlord (10/03/2015)
"What a pleasant bunch of people at 1Let, renting made real easy. I've met Ken a couple of times and he's polite, friendly, and helpful. A professional company with a personal touch. Ken visited us for our 6 monthly inspection and asked if we were happy and if everything was OK and whether we had any problems, which was pleasing, because if we do have any issues we know 1Let would promptly attend to us in a professional manner."
R Altaf
tenant (24/02/2015)
"As a busy person, I do not usually take the time out to write reviews, but I felt that it was important to do so in this case. To recognize an excellent letting agent. I have been renting for over twenty years, with various agencies, and never have i come across one that provided such professional service. From day one I was met with efficiency, friendliness and excellent communication. Normally, I have found that letting agents favour providing excellent service mostly to just the landlord. This is where 1LET has got it right: They provide an excellent service to BOTH the agent and the tenant. This is reflected with in the fact that they have long term HAPPY tenants. Ken Bell and Aga have certainly made me a happy tenant."
E.P.S
tenant (18/02/2015)
"1LET are the best letting agent I have ever dealt with! Efficient, reactive and really friendly staff. Aga will always get back to me straight away if I have any issues with the property I stay in. I would recommend them to anyone that wants to let a property. Big thanks to all the staff at 1LET for doing a great job."
Rory Hendersn
tenant (06/02/2015)
"Ken was extremely helpful when it came to finding a property to rent in Edinburgh on short notice. Following the viewing he answered all queries I had and I felt the whole experience was simple and easy. I would highly recommend using 1LET to any friends looking to rent in Edinburgh."
Ben
tenant (04/02/2015)
"Thanks for the quick response. Bryce cleared the roof and I have received tenancy agreement. \r\n\r\nI would just like to say I am really impressed with 1 let. Best letting agent I've ever dealt with.\r\n\r\nThanks"
Rory
tenant (19/01/2015)
"What I have enjoyed most from 1LET is their no nonsense approach to things, it is clear that they want everything as simple as possible and they believe in the mutual benefit of everyone being happy. Anytime there has ever been anything that needed to be looked it was dealt with swiftly. Considering previous experiences I had with private landlords in Edinburgh it was great to deal with an agency that saw the mutually beneficial aspects of having everything above board - as I said no nonsense. I would recommend 1LET to anyone."
Albert Sharpe
tenant (17/12/2014)
"I would highly recommend 1Let as a letting agent. \r\nAny issues have been dealt with the minimum of fuss and in a professional and timely manner."
Cathal
tenant (16/12/2014)
"1Let is very professional, practical and personable. The team is responsive, pro active and helpful in resolving issues concerning a property. They go out of their way to solve issues in a beneficial way for the land lord. For example my fridge/freezer died, they sent me a website from which I could choose a new one easily, then sent me a form to claim a rebate for the new fridge which reduced the cost enormously. I am living overseas and they have taken the worry out of letting my property. I highly recommend 1Let they provide an excellent service and what's best, they are provide a human touch to their business. I wouldn't use any other agent."
Joanna
landlord (05/12/2014)
"Dear 1LET team,\r\n\r\nI would like to pass on my thanks to your team as over the past few months since asking 1Let to manage my property in Edinburgh, everything has been running incredibly smoothly and this has really enabled me to not stress while living so far away from it. You are all doing a fantastic job!"
Rachael Docking
landlord (18/09/2014)